Refund policy

Last updated: September 15, 2026.

This policy applies to paid MyHealthHub software subscriptions purchased through Paddle, our authorized reseller and Merchant of Record. Free does not require a purchase.

Unconditional 14-day full refund guarantee

You are entitled to a full refund of the current billing period when you request cancellation or a refund within 14 calendar days of the relevant payment. This guarantee applies to the initial payment and every monthly renewal, including founder-priced subscriptions.

No reason, technical fault, prior troubleshooting, or unused-service requirement applies. Using the software does not remove this guarantee. A cancellation request made within this period also counts as a refund request: you do not need to make a separate request.

How to request cancellation or a refund

Use the support link in your Paddle receipt, the Paddle customer portal, Paddle Buyer Support, or email fenixsoular@gmail.com. We accept cancellation and refund requests through any of these channels and coordinate their handling with Paddle. The date of your original request determines whether it falls within the guarantee.

Provide only the details needed to identify your purchase, such as the purchase email address or transaction reference. Do not send health records or other sensitive personal documents. You do not need to contact product support before contacting Paddle.

Subscription closure and paid access

A full refund of the current period is accompanied by closure of the paid subscription and cancellation of future renewals. Paid access for the refunded period ends when the refund and subscription closure are processed. Requesting a refund does not itself delete your account or personal records; their handling is governed by our Privacy Policy.

Outside the 14-day guarantee, cancellation stops the next renewal and paid access normally continues until the end of the paid period. Any additional refund or remedy required by applicable law remains available.

Plan changes and founder prices

Automatic prorated adjustments when changing between Plus and Pro are separate from this refund guarantee and do not limit it. The founder price remains protected while the subscription stays active. After the subscription has ended, a new subscription uses the offer available at that time.

Processing and other rights

Paddle processes the refund to the original payment method where possible. The 14-day guarantee is the deadline for making your request, not a promise of immediate credit to your account. Processing and bank posting times may vary.

This guarantee is an additional commitment by MyHealthHub. It does not limit mandatory consumer rights or remedies for a faulty or undelivered service. Purchases are also governed by the Paddle Buyer Terms and Paddle Refund Policy, without reducing this guarantee or any greater protection applicable to you.

See our Terms of Use and Privacy Policy.